MONOCHY.COM is an affiliate fashion marketplace. This means when you click to buy a product, you are purchasing directly from the retailer or brand selling it. Returns are handled entirely by that retailer under their own returns policy. We recommend checking the returns policy on the retailer’s site before completing your purchase. If you need help finding that information, contact us and we will point you in the right direction.
All orders are placed directly with the retailer you purchased from via MONOCHY.COM. Your order confirmation, tracking information, and delivery updates will come directly from them. If you have not received tracking details, check your email for a confirmation from the retailer and contact their customer service team directly.
MONOCHY.COM does not process payments directly. When you find a piece you want, clicking Buy Now takes you to the retailer’s website where you complete your purchase using their available payment methods. Most of our retail partners accept major credit and debit cards, PayPal, and other payment options at checkout.
Shipping is managed by each individual retailer. Many of our partner brands and boutiques ship internationally, but availability and costs vary. Check the retailer’s shipping information before purchasing. If you are shopping from outside the UK, we recommend filtering by retailers that serve your region.
You can reach us through our Contact page. We are happy to help with questions about how MONOCHY.COM works, finding specific products, or navigating the site. For queries about a specific order, payment, or return, you will need to contact the retailer directly as they handle all transactions.
Sizing varies by brand and retailer. Each product page links through to the retailer’s own product listing where you will find their specific size guides and measurements. If you are unsure between sizes, check the brand’s size chart on their website before purchasing.
Because all purchases are made directly with the retailer, any changes or cancellations need to be handled by them. Contact the retailer as soon as possible after placing your order. Most retailers have a short window in which changes can be made before the order is processed for dispatch.
Gift wrapping is offered by some of our retail partners but not all. Check the retailer’s website at checkout to see whether gift wrapping or a gift message option is available.
Care instructions are specific to each piece and the fabric it is made from. You will find garment care information on the product listing on the retailer’s website, as well as on the care label of the item when it arrives. As a site that champions quality and longevity, we always recommend following the care instructions carefully to get the most from your pieces.
MONOCHY.COM is a curated fashion destination that brings together clothing, footwear and accessories from luxury brands and boutiques worldwide. We do not hold or ship stock directly. When you find something you love, clicking Buy Now takes you to the retailer’s site to complete your purchase. They handle all ordering, payment, and delivery.
es. You can sign up to hear from us about new arrivals, seasonal edits, and the latest across the monochromatic spectrum. Sign up via the footer of any page on MONOCHY.COM. We keep our communications focused and only send things worth reading.
You can create a Monochy account from the account icon in the top navigation. An account lets you save pieces to your wishlist, track your favourite brands, and receive updates on new arrivals. Your account is with MONOCHY.COM only separate accounts with individual retailers are managed directly with them.
Product availability is updated regularly as we work with over 70 brands and boutiques worldwide. If something is showing as out of stock, it may still be available directly from the retailer or in a different size. Use the Buy Now link to check availability on the retailer’s site. You can also save the item to your wishlist and we will notify you if it becomes available again.
Shipping address changes need to be made directly with the retailer. Contact them as quickly as possible after placing your order, as changes may not be possible once the order has been dispatched. You will find the retailer’s contact details in your order confirmation email.